I just called Beemiller and ordered some 10 round mags for my C9's and CF380. The lady I spoke was the nicest lady I have spoke with, in any customer service, in a long time. I asked her for her name. She said her name is Chris. She told me she was known as "One Bad Apple" on the forums. I said I find that hard to believe. She told me some people don't understand that she takes over 500 calls a day and sometimes has a lot going on. I have read a few threads on here about people calling Beemiller and getting rude customer service. I just wanted to chime in and say this lady, "Chris" was a real sweetheart to me.