So, on Friday, I ordered some thunderbolts from gandermountain.com.....29.99 shipped to the store. Well i called today to see if they were in and they said no, which was fine. I got curious and pulled up my fedex tracking, and saw they were out for delivery. I checked the box to alert me when they were delivered. About an hour later they had been delivered. On my way home from work i stopped in and told them I was there to pick up my online order. The guy said you need to talk to that guy, and pointed at another employee. "that guy" was on the phone so i diddled around and waited for him to get off, when he did I approached him and asked if he could get my online order. He then paged the same guy that I approached first to go retrieve the order, that guy went in the back. As i was standing at the counter the guy says "did you call earlier". I said "yeah". He said "oh they're not here". I said well i got a confirmation saying they had been delivered 1 hour ago and that they were here. The guy continued on, pressing me, saying that fedex marks them delivered when they get on the truck in the morning. I told him that is not how fedex works and that they are "out for delivery" when they're on the truck. Once they are signed for, they are delivered. Her persisted and said yeah they're not here man, so i showed him my email, told him the exact time and the name of the person who signed for them. About 1 minute later the first employee sets my brick of thundies on the table. I looked at the guy i was talking to and said "i'm not trying to be a jerk man i'm just telling you what i know from experience". This douche says nothing, and simply walks away. So i just walked out of the store with my ammo. The gander in my area is less than a year old, they've been through 1 manager already at the gun counter, and their customer service is literally $h!t. Was I out of line to get after this guy and correct him for his retardedness?