Hello from Missouri. Just joined and first post. While I’ve been a High Point owner for about 10 years, I’ve never had to use their customer service. I recently got another carbine and it has a junky scope and no iron sights. I called the factory and the lady supplied me with new sights and a slew of other things. When I asked how much, she said it’s covered under warranty. Wow. For weapon I bought used. Simply awesome customer service. That makes 3 High Points I own and will purchase more when I find them.