I have not seen this noted anywhere on this sight. I'll admit I'm a Noob to your sight and Hi-Point, but I read through your forums quite a bit. I've found another way to reach "Mom" after going through the "About" on their Facebook page. I found this email address: [email protected]. As I work 2nd shift, I'm asleep during office hours and contacted them about getting replacement recoil and firing pin springs for my Hi-Point CF-380. David Kiwaka, Director of Social Media for MKS Supply, their parent company, was kind enough to quickly reply and send me a new firing pin, firing pin spring, recoil spring and guide rod, as well as a magazine loader. Very polite and very responsive. Under their warranty, free as usual. I just gave him my symptoms, my serial number, and the names of the 2 springs I was looking for and received more than I asked.