That is an awesome story.My buddy bought my hi point, completely disassembled it, painted the slide and the grips(very poorly I might add), and lost a bunch of parts. I bought the pile of parts back from him and sent it in to the mothership explaining what had happened. They completely replaced the grips, slide, mag safety, sights, and gave me two free mags. I sent it off on a Friday and got it back ten days later. Amazing customer service!! Tell me another gun company that would basically send you a new gun because of the gunowners bad modifications.
I just posted a thread like this in the carbine forum. It would seem that about 6 to 7 business days is the norm.
My added question is do they email you the tracking number so you know when it's coming?