I have to hand it to Hi Point for service. I discovered my 45 carbine had a bent firing pin. I called Mom. Took two tries but got through no fuss. Told her about the pin and was told she would ship springs with it and asked if I would replace all as a kit. Certainly! 5 days later, I didn't recieve the pin and two springs. I got Two pins, Two sets of springs And a recoil spring to boot! No million questions, no serial numbers, no guff of any kind. Just asked where she could mail my parts. Good job Hi Point!