Maybe I expected too much? I bought a used JH-45 off of GB a few weeks ago, not it in the best shape. Brought it home, took a few shots with it, no problems. But I thought, why just let it sit in the case is such poor condition. So I called Haskell Mfg. to see if they could help me out. The tech said to send it in, he would see what he could do with it. So off it went. They received it on Saturday the 16th & I got it back to today on the 19th. 3 day turn around is awesome! BUT, just like before with the other 45 I sent back, NO extra magazine? NO polish or cosmetic clean up or anything. The last gun still had the dirt on the grip from the previous owner. I did request on my enclosed information sheet, to re-store as best he could. He did replace the recoil spring, firing pin, slide retainer & grip screws. Test fire 4 magazines through it. I have sent several guns to Iberia Arms in Galion & several to Beemiller in Mansfield, and they ALWAYS came back in like new condition. I'm sure most other gun manufacturers would not have done this much. So much for being a spoiled HP owner!!