I have heard a lot about HiPoint's excellent customer service. Just found out it is true. I called early in the week to get a couple more mags/stock clip for my new 4095. The nice lady took my order and told me they were in catchup mode due to the holidays-might be a couple of weeks to get my order to me. Nice surprise today-Saturday-a package from HiPoint. Just like Christmas! I worked for Delta for 31 yrs. I know good customer service, and this is it. Well done, HiPoint!