I had a Hi Point C9 that i bought in 2005. It would jam on about every third or fourth shot. And when using fed hollows the magazine would not even seat properly. I called hi point and was met by a friendly guy and i believe he said he was the owner. I told him what was happening and he promptly sent me a new magazine and the silverish metal part and spring that goes under the mag release button. So on the part of customer service i am Truly satisfied. But the weird part is when i installed that metal part none of the loaded mags whether winchester ball or hollows would seat properly. Can the build tolerances be so loose that a spare part would not work properly? Maybe this is to be expected at this price point. The strange thing is when i used blazer brass during another session it shot 100 %. At first i thought it was maybe the ammo but now that i am thinking back it could have been that the pin that strips down the hi point when removed was centered in the middle of the c9 instead of the pin being flush on either side. If this was the case then it did shoot 100% no jams. Unfortunately i cant confirm this theory becuz i sold the c9. I posted a similar one to this one but was so busy that i couldnt read the reply and this was a while back and i cant seem to find it. Also i was thinking about maybe getting another c9 if i can find it at a show for a real good price. i have seen very positive reviews latelyand may give it another shot. Maybe hi point has improved their c9 since 2005. I do not want this post to sound negative im just giving the facts. And again i give their customer service excellent reviews and want to maybe give HP another try. I would like to hear any comments that you guys have.