I took my new carbine to the range and almost immediately had some problems. It wouldn't cycle and the bolt would lock back and I had to really hit it hard to get it to go forward. I called the factory and explained my problem, what I was seeing, and what I thought might be the issue. Within minutes, the tech accurately diagnosed the problem. Within a couple of days, I had the new parts and a new manual just to be sure I had the instructions I needed. No drama, no "send us the gun", no BS. I've owned a lot of guns, and I have had problems with guns that cost 4 times more than a Hi Point, and inevitably it involves a long process of sending the gun to them, and oftentimes them telling me they can't find the problem. Yeah, Hi Point is inexpensive . . cheap if you're not a fan, but they work! They go bang when you pull the trigger, and people at the range are surprised when my HP .45 is as accurate or more accurate then my XP costing 3X as much.