I have been trying continuously for the last three days to get thru to customer service by phone. All I get is a continuously busy signal. I have a bent firing pin on my C-9, and need to find out how to replace it. The numbers listed for the C-9 service on Hi-Points website are: 419-747-9444 & 419-747-6095. Does anyone have a " secret " number that may work? Also they do not list any email address, but I guess if they don't answer their phones, they probably wouldn't answer their email either. Can anyone help with additional information?