About 2 weeks ago i called MoM for two reasons. 1) a replacent firing pin and springs for a 995 classic 2) a replacement stock for a cracked one. Well i was told HiPoint no longer replaces stocks under warranty, that i would have to send the carbine to them and pay a $40 service fee. Yea, eff that. Yesterday i called back as i still have not recieved the pin and springs and was told "it has not shipped yet, its free you just need to relax you'll get it". I dont know what happenned to once awesome customer service, but its gone downhill quick since new ownership.