I did think that when the new owner of High Point took over there would be some changes. Slow at first then the start of the turn around of policy. The great part of High Point in warranty or replacement parts or even accessory parts was the Free shipping. If your Plastic sight or firing pin broke. You would call them and in a few days you received a free replacement part. If the Last round hold open or a sear spring became lost you would call them and in a few days you would receive the parts needed. Even the plastic grips or Just about any part would ship for free. If you wanted to purchase an accessory they ship for free. Now the changes begin. As of August 1, 2015 they impose a $5 handling charge, Now I understand that if you need to send the gun in for repair you pay shipping( It's up to you to find the best way to ship) What is next? New limited warranty on guns made after or sold after some date in the future? All I say is what makes High Point attractive is their customer service and repair and part replacement policy. If they start imposing fees and other charges then the value of their product will disappear. Cost and profit and customer service must go Hand and hand. Without their service they are just another cheap gun and the loyalty will disappear. Just something to think About. How Many times and how much money do you want to spend to keep a cheap gun working before it ends up in the pawn shop and you get $25 for it? I own A C9,CF380,JHP and a 995TS. I also own Ruger's, Smith & Wesson, Taurus, EAA Witness Elite, Beretta and collectable Colts. Plus Shotguns by Stoeger and Remington and other rifles by Ruger and Henry and Savage just to name a few. I just hope that Strassel Machine does not loose touch with its customers. Thank you for my Rant.