I hate cell carriers wit a passion! I had Alltel when Verizon bought them out. My plan was supposed to carry over... same price, same features... it was part of the deal Verizon made with the government when they bought Alltel(they also had to sell off about half the towers to other carriers to not have a monopoly on service in some areas...). Get my first bill and my plan doubled in price... Verizon tried ot claim only auto pay plans got to keep their rates. I read the government contract to them over the phone stating ALL Alltel customers kept their plans and rates. Then got the same crap you did... old plan, we can't get you back on it... so I got the government involved... I got my old plan back... and Verizon got government watchdogs on their neck for 3 years...I may have impulse purchased a new phone and plan through another carrier in a fit of rage at Straight Talk, and got a better deal in the process.
There I was, minding my own business, not worried about my phone because it's on auto-pay. I've been locked in on their $35/month unlimited everything package with a 25gb Hotspot for about 8 years now because I use the auto-pay feature. Well I got an email not to long ago that their pricing packages were changing. I get those every year as new networks become available, infrastructure changes, new devices, etc. Take your pick of legit reasons a carrier would raise their rates. Email says not to worry, I'm still going to get my super awesome rate with the same features, blah blah blah. It will still renew on the 30th of the month, like it always has.
Fast forward to Wednesday morning. The 31st. I'm on a call with my mother having a rather important discussion, and my phone drops the call. Try to call her back and I have no network. Well wtf...?
I switch to wifi and call ST. Straight Talk says I forgot to pay this month, so my service expired and now it's $75 a month if i want to keep my number and have the same plan I had before because it's now their platinum package or whatever tf they call it now. I say no, I'm on auto pay, it should be automatic. ST says my payment failed. So I grab my son's phone and call the bank. Bank says they never even attempted to process the payment. I put everybody on speaker so the bank and ST can verify information. Bank hangs up, ST apologizes and asks if they can have a moment to get everything sorted.
~Here comes the fu** Straight Talk part~
We're sorry sir, because your plan was an older plan at a rate that we no longer offer, we are unable to process your request at this time to reinstate your service. If you would like, we can give you the same exact plan you had but it will now be $75. It will be $74 a month if you use auto-pay.
~All spoken in my best Bollywood accent~
So I lost my schizz and called Boost, because that's the plan I used for all of my boys until their mother decided me paying for their phones meant she owed me. That's a whole other TL~DR for behind the pay wall.
So I buy a new phone outright, kept it in the Samsung Galaxy family because I prefer them to other phones. Bought a new introductory plan. $40per unlimited everything, but it's only a 10 or 12 gb Hotspot that i never use but always have in the back pocket kind of deal.
Fast forward to this morning! I go to port my new number over and ST refuses to accept the pin number they gave me when I told them I was changing carriers. To port a number you need a pin to prove you're not stealing someone else's phone number. So they gave me a pin number, then rejected it, saying I couldn't unlock my phone or take my number with me unless I paid them $75. I flipped right the flock out... I was throwing out sentence enhancers like I was getting paid by the letter. Mind you I have ST on one line and Boost's US based customer service center on the other line, and they can hear everything...
So it ended up costing me $35 for their basic plan instead of $75, but I got my number back, unlocked my old phone to use with any carrier, have a brandy new phone, and my Boost Mobile rep for the day is glad I'm on their side...😆
What sucks is if I want more than 3G service my only choice is Verizon...ST tower here is hit and miss for service on my end of town, other majors have really spotty coverage out here...