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Off to the "mothership"..........S&W style

1255 Views 12 Replies 6 Participants Last post by  keby
Idiotic....... that is the best way to describe the events that have led to my Sigma SW40VE having to leave me tomorrow for a quick trip to Mass. After reducing the trigger pull to a respectable 6 3/4lbs last year. I decided the other day that even that wasn't good enough for this gun after I spent a few hours at the range with my now 3lb pull on my Springfield XD45 Tactical. So, old dummy me, decides to fully tear this thing down and study a way to smooth it up even more. when I arrived at the sear unit is when things started to go wrong. Removed the whole sear block from the frame and 2 springs went into orbit. luckily after about 15 minutes of searching, there they were under the bed, on top of a Mosin stock that I had forgotten about. next is the reassembly, didn't learn the first time and both springs launch themselves again and take a specialized pin with them this time. No luck searching this time as they all left via the open bedroom window and into the yard. I had much better luck finding the phone number for S&W customer service and I am receiving the prepaid shipping label tomorrow. Only good thing to come out of this is that they are going to finally install the rear tritium night sights that they didn't have in stock last year when they installed the front night sight.
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Bummer. But sweet deal on the sights at least.
That sucks! Are they going to charge you? I'm not familiar with S&W's warranty.
I hate designs like that. I respect that it takes a lot of engineering to make a good firearm, but the ones that are engineered really well (IMO) can be disassembled without having to put them in one of those clear boxes with the arm holes to prevent springs and other parts from flying everywhere.

Best of luck with your repair and mission to improve the trigger pull!
That sucks! Are they going to charge you? I'm not familiar with S&W's warranty.
they pay for everything including shipping to and from. lifetime, no questions asked warranty
Krippp,

Did you ask them to work on the trigger pull? When I had my 9 & 40 Sigma's I sent them to S&W asking them to improve the trigger pull. Got them back after the work and they were greatly improved. Not 3lbs but much smoother and very repeatable. They didn't charge me anything but mine were earlier production models.

Walt
I won't ask them to change the pull anymore. The trigger bar was slightly bent and rubbing the inside of the frame cause my gritty feeling. Had I stopped there I would have had no problems. I installed the Wolff reduced power springs last year and they gave me great results but this gritty pull was a recent problem and the main reason I went into the gun to start with the other night. My Sigma had the best feeling trigger pull of any other Sigmas that I have handled until the trigger bar bent. But all that will be resolved in a few days.
After performing similar stunts in the past, I've come to believe that "no questions asked" firearms warranties are really just to keep the repair guys from laughing/weeping/wetting themselves while on the phone. Which reminds me, I've got a P22 that I keep forgetting to have them take a look at...

-'bridge
After performing similar stunts in the past, I've come to believe that "no questions asked" firearms warranties are really just to keep the repair guys from laughing/weeping/wetting themselves while on the phone. Which reminds me, I've got a P22 that I keep forgetting to have them take a look at...

-'bridge
Bridge, I couldn't agree more. It is a very humiliating feeling having done something like I did and then having to call and talk to their Customer Reps.
And there are a lot of nonexistent 'brothers-in-law' that get blamed for home gunsmithing gone awry. I felt it was a real step toward manhood when I finally got brave enough to just 'fess up and tell the gunsmith "look, I did something really dumb that I shouldn't have. Can you fix this?"

-'bridge
YES!!!!!!!!!!!! My Sigma returned home yesterday after 12 days away at the factory. Not only did they replace the sear block but they held true to their word and installed the Trijicon Tritium Night Sights for free, an upgrade for my trouble. Also, the smiths there did a version of a competition trigger job on it and I must say that it is a cleaner pull and break than my XD45 with a Robar trigger job. My total cost-$0. I love Smith & Wesson's customer service.




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Nice. I've been thinking about getting a Sigma again. I may have to now. I was unaware that S&W had solid customer service.
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