I sent my Jhp in to be repaired, because of lite firing pin strikes, or would not fire at all. After waiting over a month I called "Mom" they said it could not be fixed and they would be sending me a new pistol Strike 1- they never notified me of this, if I did not call, I never would have known. Strike-2 I emailed them my dealers FFL info, after another 3 weeks of hearing nothing, I called again, the had no record of it, when I told the tech it was in the email he located it finally. He said it would be shipped ASAP. Strike 3- its been another 2 weeks and nothing, no notification to me or my FFL dealer. At this point I am so done waiting on "Mom" to get their crap together and get me my 45. Is this typical?? Just about done with a gun and company I have loved for years. Oh ya and I am not getting back my 2 flush fit mags and Mahan site either.