I sent an old alloy frame pistol in for repair. It was shipped and arrived at my home via FedEx yesterday. I was told they might not fix it but might replace it. That's exactly what happened. I now have brand new C9 with two magazines, and a trigger lock. I am okay with the new gun. Some though might not want to part with older models. It is amazing a company would do what they do. I'm a happy camper.