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Not sure how it would be SMG fault if UPS looses a package?  We usually have a choice on shipping and the cheapest doesn't have tracking. If they made good People would be ordering stuff and claiming it never arrived to get it for free.  I haven't had any problems that weren't corrected by SMG. I don't like their backorder system is one complaint I do have.  Hopefully one day backorders will be few and far between.
 
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