So when I originally arrived in the UK, I still had my cell phone I bought back in the U.S. I am not one to switch to a new phone every few months; I keep mine until it either dies or until it becomes impractical. Well, my current cell phone is now both dying and becoming impractical. I originally had T-Mobile, and I came to England expecting to simply take on T-Mobile UK for it. Well, I ended up going with another company and doing a SIM-only plan for 12 months. My tour is three years in length, so I was going to do SIM-only for a year and then switch to a two year contract. Well, I go into the phone company today to switch over to a new contract and get a new phone. When I originally signed up, I needed only my base address, my bank details, and ID. They told me that when I went back in to upgrade to the two year plan, I would only need to let the SIM contract lapse and sign up for a new two year from scratch. What followed was the stupidest clusterf*ck of all time. The guy who helped me was awesome, but then he called the head office people to get the ball rolling, and I had to give them my details. This Indian guy on the other end starts asking me questions that have no bearing on anything; he's asking my "regiment and battalion." I tell him I'm in the U.S. Air Force; we operate in wings, groups, squadrons, etc. But he keeps asking. Then he's asking for my serial number. I tel him we don't use serial numbers in the military anymore. Then he basically demands, "Name rank and serial number!" I just remember looking at the dude standing in front of me like. "What. The. F*ck?" Then he keeps asking me for post codes and counties and stuff from previous addresses. Asking for British addresses that don't exist, marital status, etc. etc. I keep trying to hammer it home to the guy that I'm American, I've only been here for a year, and I'm stationed here on orders. I'm not a freaking Brit. He then talks to the guy helping me, and the guy helping me is just as flustered as I am; he told the guy on the phone, and I quote, "Know how many people are in the store right now? Five. Know how many are American? Four." (Not accurate, my wife and brother-in-law are not American, but he didn't know that). He's trying to tell this guy that he does contracts and upgrades for Americans all the time. That was about the time the guy decides, "Okay, can't do the upgrade, goodbye." It was surreal. My wife and I both have a phone through this company and never had a problem. Luckily, the employee helping me had a workaround for it and I ended up getting a brand new HTC One M8 with two year contract, just my phone number will be different for about a week while it gets ported over. But seriously, what in the HELL is it with customer service over here? Yeah, that's not the only BS that happened. Prepare for more. *Watches you all roll your eyes and exit the thread.* A couple weeks ago, we ordered a baby furniture set from Babies 'R Us; a crib, wardrobe, and changing table set. Well, long story short, I get a message the day it was to be delivered that it was damaged at the depot and would not be delivered. Alright, fine, sh*t happens, I can let it go. Well, then we sort of...didn't hear back from them. We spent over $350 on this set and we're completely in the dark. The money was not refunded, so we're assuming a new set will be shipped to us. Didn't hear anything the last half of last week or this last weekend. So we call them back this morning. The woman on the other end asks, "Oh, so you wanted a replacement set then?" It took all my strength not to just say, "No, use that £230 we gave you for a nice birthday dinner you dumb b*tch." Seriously; they were not going to order a new set, nor refund my money. They were going to take my money and just let it sort of go. What in the Hell is going on over here!?